Location: Support -> Residential -> Callouts

Residential ServicesOur home computer and technical callouts service is targetting towards users who want quality service, at a time of day to suit them.

Tired of sitting around at home, having taken a day off work for a computer engineer to come to you? We offer evening and weekend callouts at the same rate as our day callouts! One of our engineers will come to you, at a time which is convenient for you, rather than standard office hours when most people are at work.

We can help you with your computer, cabling, networking or technical problem at any time of the day. Simply give us a call (Details on our Contact page ) and we can arrange a callout to help. We can diagnose and fix broadband, computers, networks, and all manner of faults on-site, and we also arrange callouts to install your new computers, either supplied by us, or buought from other retailers (large retailers are often good value for the main systems, but poor value for acessories, so we often recommend the main purchase be made at a large retailer) then we can still help with your initial set up and familiarisation with your system - we find our customers appreciate our friendly local service, and on-site tuition.

If you need a spot of help with an email problem on your computer, through to quoting and building an entire network of computers, broadband, cabled in network points and media centres, we can help. Remember we are happy to offer free advice over the phone - if you're not sure about something, feel free to call us and we will try to help.

Callouts charges: Callouts are charged at 55 for the first hour (this includes our travel expenses - there is no initial callout charge), and 40 per hour after the first hour.
Note that unlike some companies we do not have a "part hour" stipulation - if your callout lasts 2 hours 10 minutes it would be regarded as 2 hours rather than 3 - and hence charges accumulate in a more fair manner than other companies where you would pay for 3 hours as soon as the time runs over 2 hours 1 minute.

Our areas are Norfolk and North Suffolk, though business IT support ranges further than this - for example various customers have satellite offices out of these areas.

We cover Norfolk, with bases in Norwich and Cantley, near Acle - our normal (extensive) area ranges through Norwich, Gt. Yarmouth, Lowestoft, Diss, Bury, and north to Aylsham, Wroxham, Holt, Cromer, and the North Norfolk Coast. We generally cover East and South Norfolk, with King's Lynn being slightly out of our area - there would be a small additional milage cost of £10 for this distance, for example.
We cover North Suffolk, ranging out to Stowmarket, Bungay, Beccles, Thetford - Ipswich is again a little out of our area, meaning an additional mileage charge of £20 would be required to cover our additional costs.
Callouts further from our normal area of Norwich and surrounding towns may have an additional mileage charge to cover our engineer's larger fuel costs and "lost time" travelling. Our additional travel rates and threshold mileages are not fixed - if we feel this charge is necessary we will confirm it with you - you will not get a mileage charge unexpectedly.
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